ComputerCavalry: IT Help Desk Ticketing System Training!
Learn how to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!
IT & Software,IT Certification,CompTIA A+
Lectures -8
Duration -45 mins
30-days Money-Back Guarantee
Get your team access to 10000+ top Tutorials Point courses anytime, anywhere.
Course Description
In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!
Goals
What will you learn in this course:
- Students will gain the required knowledge to properly create and manage customer support tickets
Prerequisites
What are the prerequisites for this course?
- Internet and Computer
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction
7 Lectures
- ComputerCavalry: Intro to Creating and Managing IT Tickets 02:19 02:19
- ComputerCavalry: Creating a new Ticket 10:04 10:04
- ComputerCavalry: Trust but Verify 07:41 07:41
- ComputerCavalry: Details, Details, DETAILS! 08:41 08:41
- ComputerCavalry: IT Task 07:32 07:32
- ComputerCavalry: IT KnowledgeBase 05:59 05:59
- ComputerCavalry: Generating Reports on Tickets 03:32 03:32
Instructor Details
Korey Sheppard
eCourse Certificate
Use your certificate to make a career change or to advance in your current career.
Our students work
with the Best
Related Video Courses
View MoreAnnual Membership
Become a valued member of Tutorials Point and enjoy unlimited access to our vast library of top-rated Video Courses
Subscribe nowOnline Certifications
Master prominent technologies at full length and become a valued certified professional.
Explore Now