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ComputerCavalry: IT Help Desk Ticketing System Training!

Created by Korey Sheppard, Last Updated 23-Oct-2020, Language:English

ComputerCavalry: IT Help Desk Ticketing System Training!

Learn how to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!

Created by Korey Sheppard, Last Updated 23-Oct-2020, Language:English

What Will I Get ?

  • Students will gain the required knowledge to properly create and manage customer support tickets

Requirements

  • Internet and Computer

Description

In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class! 

Course Content