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ComputerCavalry: IT Help Desk Ticketing System Training!

Learn how to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!

  Korey Sheppard

   IT & Software, IT Certification, CompTIA A+

  Language - English

   Published on 10/2020

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  • ComputerCavalry: Intro to Creating and Managing IT Tickets
    02:19
    Preview
  • ComputerCavalry: Creating a new Ticket
    10:04
    Preview
  • ComputerCavalry: Trust but Verify
    07:41
  • ComputerCavalry: Details, Details, DETAILS!
    08:41
  • ComputerCavalry: IT Task
    07:32
  • ComputerCavalry: IT KnowledgeBase
    05:59
  • ComputerCavalry: Generating Reports on Tickets
    03:32

Description

In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class! 

What Will I Get ?

  • Students will gain the required knowledge to properly create and manage customer support tickets

Requirements

  • Internet and Computer
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