Call Center Training Essentials
First call impressions are the new first impressions, and you know what they say about those!
Updated on Sep, 2023
Language - English
Course Description
The call center training essentials course, takes all its participants on a journey of professionally refining their phone skills.
This training ultimately helps to up employee confidence in regards to handling clients, improving sales, and building even better relationships with both would be and existing customers.
Prerequisites
What are the prerequisites for this course?
- Lower costs, by improving employee productivity and performance.
- By employing evaluating metrics and coaching, this course ensures that participants are able to reach their full potential, and keep their skill set at an optimum level.
Curriculum
Check out the detailed breakdown of what’s inside the course
Getting Started
3 Lectures
-
Call Center Training
00:36
00:36
-
Getting Started
01:12
01:12
-
Downloadable Resources
The Basics (I)
2 Lectures
The Basics (II)
2 Lectures
Phone Etiquette
2 Lectures
Tools
2 Lectures
Speaking Like a Star
2 Lectures
Types of Questions
2 Lectures
Benchmarking
2 Lectures
Goal Setting
2 Lectures
Key Steps
2 Lectures
Closing the call
3 Lectures
Instructor Details
Stone River eLearning
At Stone River eLearning, technology is all we teach. If you're interested in IT, programming, development or design - we have it covered.
Check out our huge catalog of courses and join the over 1,200,000+ students currently taking Stone River eLearning courses. We currently offer 800+ different technology training courses on our Stone River eLearning website and are adding new courses on hot and trending topics every month. A subscription option is available for those with a real passion for learning.
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