Call Center Training Essentials

person icon Stone River ELearning

4.1 ★★★★ ★

Buy Now

Call Center Training Essentials

Name: Call Center Training Essentials
Rating: 4.1 (58 reviews)
Author: Stone River eLearning

First call impressions are the new first impressions, and you know what they say about those!

updated on icon Updated on Apr, 2024

language icon Language - English

person icon Stone River ELearning

category icon Business,Sales,Call Center

Lectures -24

Resources -1

Duration -49 mins

4.1 ★★★★ ★

Add to Cart Buy Now

30-days Money-Back Guarantee

Training 5 or more people ?

Get your team access to 10000+ top Tutorials Point courses anytime, anywhere.

Course Description

The call center training essentials course, takes all its participants on a journey of professionally refining their phone skills.

This training ultimately helps to up employee confidence in regards to handling clients, improving sales, and building even better relationships with both would be and existing customers.

Prerequisites

What are the prerequisites for this course?

Lower costs, by improving employee productivity and performance.
By employing evaluating metrics and coaching, this course ensures that participants are able to reach their full potential, and keep their skill set at an optimum level.

Curriculum

Check out the detailed breakdown of what’s inside the course

Getting Started
3 Lectures

Call Center Training 00:36 00:36
Getting Started 01:12 01:12
Downloadable Resources

The Basics (I)
2 Lectures

The Basics (II)
2 Lectures

Phone Etiquette
2 Lectures

Tools
2 Lectures

Speaking Like a Star
2 Lectures

Types of Questions
2 Lectures

Benchmarking
2 Lectures

Goal Setting
2 Lectures

Key Steps
2 Lectures

Closing the call
3 Lectures

Instructor Details

Stone River eLearning

At Stone River eLearning, technology is all we teach. If you're interested in IT, programming, development or design - we have it covered.

Check out our huge catalog of courses and join the over 1,200,000+ students currently taking Stone River eLearning courses. We currently offer 800+ different technology training courses on our Stone River eLearning website and are adding new courses on hot and trending topics every month. A subscription option is available for those with a real passion for learning.

Course Certificate

Use your certificate to make a career change or to advance in your current career.