Call Center Training Essentials
First call impressions are the new first impressions, and you know what they say about those!
Updated on Sep, 2023
Language - English
The call center training essentials course, takes all its participants on a journey of professionally refining their phone skills.
This training ultimately helps to up employee confidence in regards to handling clients, improving sales, and building even better relationships with both would be and existing customers.
What are the prerequisites for this course?
- Lower costs, by improving employee productivity and performance.
- By employing evaluating metrics and coaching, this course ensures that participants are able to reach their full potential, and keep their skill set at an optimum level.
Check out the detailed breakdown of what’s inside the course
- Call Center Training 00:36 00:36
- Getting Started 01:12 01:12
- Downloadable Resources
The Basics (I)
The Basics (II)
Speaking Like a Star
Types of Questions
Closing the call
Stone River eLearning
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