Balancing Demand and Productive Capacity in Service Operations
Gaining a Competitive Edge
Updated on Sep, 2023
Language - English
Course Description
It is crucial that any service provider should learn to fulfill its demand by upscaling its productive capacity, when the need arises. This helps service companies to gain a competitive edge over others in the market as if there is anything that makes a customer move on to your competitor, then it is poor and slow service, having to wait in queue, and being disappointed at not getting served.
Goals
What will you learn in this course:
- Managing Demand in Service Operations
- Benefits of Managing Demand in Service Operations
Prerequisites
What are the prerequisites for this course?
- Basic English and no prior knowledge is required
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction Balancing Demand and Productive Capacity in Service Operations
1 Lectures
-
Introduction Balancing Demand And Productive Capacity In Service Operations
04:26
04:26
Describe Managing Demand in Service Operations
1 Lectures
Explain Factors Affecting Day-to-Day Service Operations
1 Lectures
List Causes of Variations in Demand
1 Lectures
Explain Patterns of Demand
1 Lectures
List Benefits of Managing Demand in Service Operations
1 Lectures
Explain The Excess Demand to Excess Capacity Continuum
1 Lectures
Explain What is meant by Productive Capacity
1 Lectures
Describe Functions of Demand Management
1 Lectures
Explain Steps for Managing Demand in Service Operations
1 Lectures
Explain Strategies to Manage Demand
1 Lectures
Explain Waiting Line (Queue) Management
1 Lectures
Describe Problems of a Waiting Line
1 Lectures
Explain Characteristics of a Queue System
1 Lectures
Describe Role of Aggregate Planning in Managing Demand
1 Lectures
Describe Role of Manager in Managing Demand
1 Lectures
Instructor Details
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