SAP Cloud Platform - Service Description

Precondition to System Availability SLA −

• Java Platform Applications need to run with minimum 2 application processes/nodes

• Java Platform Applications need to have an availability check configured

SAP HANA Cloud Platform, Java server (x-small) = SAP HANA Cloud Platform, compute unit lite

SAP HANA Cloud Platform, Java server (small) = SAP HANA Cloud Platform, compute professional

SAP HANA Cloud Platform, Java server (medium) = SAP HANA Cloud Platform, compute premium

SAP HANA Cloud Platform, Java server (large) = SAP HANA Cloud Platform, compute premium plus

• Customer may use the Cloud Service to host and run separately licensed SAP or third-party applications.

• Customer is solely responsible for the security, maintenance, management and support of the applications installed by Customer on the Cloud Service.

• Customer is responsible for back up of Customer Data – no back up services are included in the Cloud Service.

• The Cloud Service is provided through a single data center. As such, no redundant data center is included for disaster recovery services.

• Customer is solely responsible for managing and updating the OS layer of the Cloud Service, including patching the OS with the most recent security patches made available by the OS vendor.

Customer shall fully compensate SAP (without effect of any limitations on liability in the GTCs) for any damages or expenses incurred by SAP as a result of a claim by a third party that any Customer or third-party software or other technology hosted or run on the Customer’s Cloud Service virtual machine infringes or otherwise violates the rights of the third party.

• SAP Cloud Platform Portal is limited to access by individuals within the Customer’s organization, including employees and contractors.

• Each SAP Cloud Platform Portal subscription also includes −

• 30 logons of SAP Cloud Platform Identity Authentication per User, per month

• SAP Cloud Platform SAP HANA Server (BYOL) does not include a license to the SAP HANA database or any other database.

• Customer must have a valid license agreement for the SAP HANA database in order subscribe to SAP Cloud Platform SAP HANA Server (BYOL). Customer may not use SAP Cloud Platform SAP HANA Server (BYOL) or copy, access or use the SAP HANA database software accessible through the SAP HANA HANA server (BYOL) without such current license.

• Any attempt to access the SAP HANA database without such a license is a violation of SAP’s intellectual property rights and a breach of this Agreement for which Customer will be fully liable to SAP.

• Customer’s use of the SAP HANA database is governed by the license agreement under which it is licensed to Customer and support for the SAP HANA database is provided under applicable support agreement, if any.

• No support for the SAP HANA database accessible through SAP HANA Server (BYOL) provided under this Agreement.

1 Piece = 1 block of Starter Package or 1 block of Professional Package

Starter Package block includes 8,500 Transactions and 25GB of disk space storage

Professional Package block includes 67,000 Transactions and 150GB of disk space storage

1 Transaction = 100 Basic API calls or 1 Advanced API call

Basic and Advanced API calls are specified in the Documentation.

• The Cloud Service should not be used to process or store personal data.

• Publicly available geo reference data accessible through the Cloud Service may only be used in the context of the Cloud Service, and Customer is responsible for ensuring the accuracy and completeness of such data. SAP is not responsible for any harm caused by such data.

• The EU Access option is not available for the Cloud Service.