Executive Support System (ESS)


Executive support systems are intended to be used by the senior managers directly to provide support to non-programmed decisions in strategic management.

These information are often external,unstructured and even uncertain.Exact scope and context of such information is often not known beforehand.

This information is intelligence based:

  • Market intelligence

  • Investment intelligence

  • Technology intelligence

Examples of Intelligent Information

Following are some examples of intelligent information, which is often source of an ESS:

  • External databases

  • Technology reports like patent records etc.

  • Technical reports from consultants

  • Market reports

  • Confidential information about competitors

  • Speculative information like market conditions

  • Government policies

  • Financial reports and information

Features of Executive Information System


Advantages of ESS:

  • Easy for upper level executive to use

  • Ability to analyze trends

  • Augmentation of managers' leadership capabilities

  • Enhance personal thinking and decision making

  • Contribution to strategic control flexibility

  • Enhance organizational competitiveness in the market place

  • Instruments of change

  • Increased executive time horizons.

  • Better reporting system

  • Improved mental model of business executive

  • Help improve consensus building and communication

  • Improve office automation

  • Reduce time for finding information

  • Early identification of company performance

  • Detail examination of critical success factor

  • Better understanding

  • Time management

  • Increased communication capacity and quality

Disadvantage of ESS

  • Functions are limited

  • Hard to quantify benefits

  • Executive may encounter information overload

  • System may become slow

  • Difficult to keep current data

  • May lead to less reliable and insecure data

  • Excessive cost for small company