- Managing Customers
- CRM - 21st Century Customers
- CRM - Building Value for Customers
- CRM - Managing the Customers
- CRM Implementation
- CRM - Implementing CRM Projects
- CRM - Customer Related Databases
- CRM and Automation
- CRM - Sales Force Automation (SFA)
- CRM - Marketing Automation
- CRM - Service Automation
- CRM - Emerging Trends
- CRM Resources
- CRM - Quick Guide
- CRM - Useful Resources
- CRM - Discussion
Discuss CRM
Customer Relationship Management (CRM) in a very broad way can be defined as the efforts made towards creating, developing, and maintaining a healthy and long-lasting relationship with the customers using technology. This tutorial is an introductory guide to CRM that touches upon various topics such as understanding 21st century customers and managing them, building value for them, CRM software, and future trends in CRM.
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