Six Sigma Key Elements


There are three key elements of Six Sigma Process Improvement.

  • Customers

  • Processes

  • Employees

The Customer:

Customers define quality. They expect performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing and more.

Today, Delighting a customer is a necessity. Because if we don't do it, someone else will!

The Processes:

Defining Processes and defining Metrics and Measures for Processes is the key element of Six Sigma.

Quality requires to look at a business from the customer's perspective, In other words, we must look at defined processes from the outside-in.

By understanding the transaction lifecycle from the customer's needs and processes, we can discover what they are seeing and feeling. This will give a chance to identify week area with in a process and then we can improve them.

The Employees:

The company must involve all employees in Six Sigma Program. Company must provide opportunities and incentives for employees to focus their talents and ability to satisfy customers.

This is important to six sigma that all team members should have a well defined role with measurable objectives.